Effective Date: May 2, 2025

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At Grace Jae, LLC our goal is to deliver high-quality, faith-based coaching, consulting, speaking services, digital products, and physical merchandise. Please review our refund and exchange policy carefully before making a purchase and/or booking any service.

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Digital Products & Services

All sales of digital products (such as courses, downloads, and coaching or consulting sessions) are final.

• No refunds, returns, or exchanges are offered on any digital product or service.

• By purchasing, you acknowledge and agree to this no-refund policy.

This policy ensures that we can protect the integrity of our work and honor the time and resources that go into providing our services.

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Physical Products

If you purchased a physical item from our online store, you may request a return or exchange under the following conditions:

Return/Exchange Request Requirements:

• Must be submitted within 7 days of the date you received the item.

• The product must be unworn, unused, in original condition, and with all original tags attached.

• You must provide a clear reason for the return or exchange.

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Fees & Responsibility:

• Customers are responsible for all return shipping costs and any applicable restocking fees.

• We are not responsible for items lost or damaged in return shipping.

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To initiate a return or exchange, please contact us at Hello@gracejae.com with your order number and reason for return.

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Damaged or Incorrect Items

If you receive a damaged or incorrect item, please notify us within 3 days of delivery. We will gladly review the issue and work to resolve it promptly, which may include a replacement or refund where appropriate.

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Contact Us

For any questions or to begin a return process, please reach out to:

Grace Jae
Email: Hello@gracejae.com
Location: Texas, United States

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This policy is subject to change without notice. By completing a purchase on our site, you agree to the terms stated above.